Mobility Transport Services

Establish Eligibility

Eligibility and access to the program must be approved before transport accommodations can be provided. Please contact the following department to contact to confirm eligibility status:

UCR Students: Student Disability Resource Center
Employees (Faculty and Staff): Workers Compensation and Disability Programs Office

The campus offices that review requests for service have their processes and policies separate from those connected to Transportation and Parking Services operations. Representatives will meet with individuals to assess their needs and collect information such as medical provider information. Final approval to use the MTS is through an inclusive agreement process where all parties have a shared documented understanding of the services being provided. Questions regarding their policies and requirements should be directed to the office that services perspective riders.

Once eligibility has been established, Mobility Transport Services (MTS) will activate your account. If you have questions about your account, please contact mobilitytransport@ucr.edu.

Scheduling a Pick Up

To schedule a pick up:

Eligibility must be established and Mobility Transport Services (MTS) account is active. Please review the information on establishing eligibility.
Review scheduling and pick up guidelines below.
Log in to the UCR Mobility Application with your UCR NetID and password.
From the My Mobility dropdown menu, select Schedule a Pickup to schedule either one-time or recurring transports.

Scheduling Guidelines

Reservations are on a first-come, first-served basis. You may have to choose a pickup time that's earlier or later than your first choice, depending upon availability. No same day scheduling or on-demand rides.

Scheduling New Rides

TAPS MTS must have thirteen (13) hours’ notice to accept a scheduled ride. Log in to the UCR Mobility Application to schedule a new ride. If you need assistance, please contact Mobility Transport Services at mobilitytransport@ucr.edu.
To view current drop off/pick up locations, please refer to the Pickup Locations Map.

To Cancel a Ride

To cancel a ride, please email mobilitytransport@ucr.edu.

Pickup Guidelines

It is your responsibility to be at the pickup location at the scheduled time.
Due to a strict schedule, drivers will only wait for two (2) minutes before leaving.
If you need assistance in/out of the vehicle, please ask the driver. Drivers will NOT escort, transport or assist you to a building, room or personal vehicle.
This complimentary service is strictly for transport to and from classes. Trips for personal business or errands will not be accommodated.

Questions and/or concerns, please contact mobilitytransport@ucr.edu.

The University of California Riverside (UCR) provides a Mobility Transport Service (MTS) to support faculty, staff, and students in bridging the physical transition between their commute to the campus and the campus building where they start and end their day on campus. The MTS complements the parking and access systems provided through the Americans with Disabilities Act and California Building Codes by providing scheduled rides to eligible community members between physically separated transportation systems and campus destinations.

The program operates on the campus during prime academic education periods. Rides are available during the four academic quarters, including welcome and finals weeks, between 7:30 AM and 5:30 PM. Services do not operate on University holidays, during campus curtailments, or during the periods between quarters, such as Spring Break.

Eligibility and access to the program are reviewed and approved through one of two departments that manage their constituent’s access to disability-related services and accommodations on campus. Please contact the following department to contact to confirm eligibility status:

UCR Students: Student Disability Resource Center
Employees (Faculty and Staff): Workers Compensation and Disability Programs Office

Individuals who receive approval to access the program complete a short application for Transportation Services to gain access to the ride-scheduling system and can schedule their rides. Rides are not available on an on-call basis as staffing, and daily schedules are completed before the beginning of service each day.

The MTS service is staffed by employees from Transportation and Parking Services. They operate open-air electric carts to provide rides to approved participants. They will provide rides based on the daily program schedule between designated pick-up and drop-off locations on campus. Drivers are not authorized to load or unload passengers at any other locations. Driving vehicles on the campus’ busy interior walkways are prohibited. Because of this restriction, some rides may take longer routes around the campus core to reach a drop-off location that could be reached more directly by driving on a pedestrian walkway.

COVID-19: The MTS program currently operates using electric carts that provide free airflow to maintain the safest contact possible and limit exposure for all individuals. All unvaccinated individuals must wear approved face masks while interacting with Transportation Services drivers and during their ride.

115

RIDES IN 2021-2022

44

CAMPUS PICKUP LOCATIONS